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Frequently Asked Questions

In the bustling world of travel, we understand that questions and uncertainties can often arise. That's why we've dedicated this section to answering your most frequently asked questions, providing you with the information and reassurance you need to plan your adventures with ease.


Whether you're curious about our booking process, enquiring about specific destinations, or simply seeking some travel tips, we're here to guide you every step of the way. So, let's dive in and explore the answers that will make your travel experiences seamless and unforgettable.

What is JourneyTo all about?

JourneyTo specializes in curating extraordinary travel experiences, tailoring each journey to our client's desires.

How do I start planning a trip with JourneyTo?

Begin by filling out our inquiry form or contacting our travel specialists. They'll guide you through the process, ensuring your trip is exactly as you envision.

Are your trips customizable?

Absolutely! We believe in crafting journeys that cater specifically to your preferences and interests.

What destinations do JourneyTo cover?

We have a wide array of destinations spanning continents and cultures. Check our "Destinations" page for a detailed list.

Is my booking secure with JourneyTo?

Yes, your bookings are secure. We adhere to industry-leading safety and security measures to ensure our clients have peace of mind.

How do your prices compare to other travel companies?

Our focus is on offering value and unmatched experiences. While we may not always be the cheapest, we ensure our trips are of top quality and provide a holistic travel experience.

What happens if I need to cancel or reschedule my trip?

Our cancellation and rescheduling policies are outlined in our terms and conditions. We recommend getting comprehensive travel insurance to cover unforeseen circumstances.

Can JourneyTo cater to specific dietary needs or physical limitations?

Yes, we can accommodate a range of requirements. Please inform us in advance so we can make the necessary arrangements.


Do I get a dedicated point of contact for my trip?

Certainly! A dedicated travel specialist will guide you from the planning stages to your return.


How does JourneyTo prioritize sustainable and responsible travel?

We work closely with suppliers dedicated to eco-tourism and sustainability. Through our partnership with Respek Nature, JourneyTo ensures that for every trip booked, a spekboom is planted in the Karoo to counteract carbon emissions.


How does JourneyTo handle payments? Are there instalment options?

We offer various payment methods to accommodate our clients. Please speak with our travel specialists for details on instalment options or specific payment plans.


Do you organize group tours or private trips?

JourneyTo offers both! Whether you're looking for a personalized private journey or a group tour experience, we've got you covered.

Is it safe to travel to the destinations offered by JourneyTo?

The safety of our clients is paramount. We constantly monitor travel advisories and will provide up-to-date information on the destinations you're interested in.


What should I pack for my trip?

Packing depends on the destination, activities, and season. Once your trip is booked, we will provide a comprehensive packing list tailored to your journey if required.


Do I need any vaccinations before travelling to specific destinations?

Depending on your destination, vaccinations may be recommended or required. We will provide guidance during the planning stages, but consulting with a travel clinic or your physician is always good.


Do I need travel insurance?

We strongly advise our clients to take out travel insurance. It provides an extra layer of security against any unexpected events.


How do I know which travel package is right for me?

Our travel specialists are here to guide you. Based on your preferences, interests, and budget, they will recommend packages that align with your vision of the perfect trip.


How far in advance should I book my trip?

It's always better to book in advance, especially for peak travel seasons. However, our team can also craft last-minute adventures based on availability.

Is it more cost-effective to book directly with lodges?
Many believe that booking directly might be more affordable. However, in reality, safari lodges and operators maintain consistent industry rates.

Can JourneyTo help with flights and transfers?
Absolutely, we manage it all. From your initial inquiry to your return home, your satisfaction is JourneyTo's top priority.

I discovered a more competitive rate elsewhere; will JourneyTo match it?

It's rare, given that lodges and operators usually offer accommodations at consistent prices. 

1. However, if you come across a better rate, JourneyTo will strive to match it for you.
2. Should you find a more competitive price elsewhere, JourneyTo will make every effort to match it.

I'm planning a trip with JourneyTo to South Africa and neighbouring regions. Should I be
concerned about malaria, and what precautions should I take?

While many parts of South Africa have limited malaria risk, certain areas like the Kruger National Park, Northern Natal, Zululand, Botswana, Kenya, Tanzania, Uganda, Rwanda and Mozambique do require caution. For detailed advice, it's best to consult your general practitioner or your local travel clinic before travelling.

If your journey with JourneyTo takes you to a malaria-prone area, consider the following precautions:
1. Use insect repellent on exposed skin. Repellents with 20%-35% DEET are most recommended.
2. Opt for long-sleeved clothing and long pants, especially during night-time outdoor activities.
3. If staying in non-air-conditioned or unscreened accommodations, use a mosquito net. It is also advisable to spray insecticide or use a mosquito coil before bedtime.
4. Make sure to take the recommended malaria tablets for the region you are visiting and complete the entire course.

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